1. What’s the estimated delivery time for my order?

At The Medspa Store, we utilize express door-to-door shipping services like DHL, UPS, FedEx, and more unless you specify an alternative delivery method.

  • Orders within the USA typically arrive within 3-15 business days.
  • For international orders, expect delivery within 7-15 business days via express shipping.
  • Customized special orders for international delivery may take approximately 10-20 business days.
  • These timeframes encompass order processing and transit times, but please note that global supply chain challenges could potentially affect shipping times.

2. Why opt for The Medspa Store?

As a leading American beauty machine manufacturer, The Medspa Store offers cutting-edge and safe aesthetic solutions.

  • We maintain a substantial inventory in the USA, ensuring fast and efficient delivery.
  • We provide personalized 1-on-1 service and online training, treating every client as VIP.
  • Our commitment to transparency and honesty in all interactions sets us apart.
  • We fully stand behind our warranties, guaranteeing your satisfaction.
  • You can count on clear, friendly, and knowledgeable support via phone, chat, and email 24/7.
  • Plus, we offer lifetime technical support and extended warranties for all our machines.

3. Is training available?

Yes, we include a complimentary online personal training session with the purchase of select spa machines. To see if your machine qualifies, please reach out to us. Additionally, we offer the option of free certification for these machines.

4. How do I contact customer support?

You can contact our customer support team via the following methods:

  • Phone: (888) 344-2702
  • Email: info@themedspa.store
  • Live Chat: Visit our website and click the chat icon in the bottom right corner.

5. What is your return policy?

Our return policy allows for returns within 30 days of receipt of the product. Please review our Return Policy for detailed information on the process and eligibility.

6. Do you offer financing options?

Yes, we provide financing options for qualified customers. Please get in touch with our financing department for more information on available financing plans.

7. Can I track my order?

Absolutely! Once your order is processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your package.

8. Are international orders subject to customs fees?

International orders may be subject to customs fees, import duties, taxes, and other charges imposed by the destination country. These fees are the responsibility of the recipient. Please check with your local customs office for information on potential fees.

9. What payment methods do you accept?

We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and financing options. You can select your preferred payment method during the checkout process.

10. Are your products covered by a warranty?

Yes, our products are covered by a warranty. The warranty duration varies by product, so please refer to the specific product page or contact our customer support team for warranty details.

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